配送ポリシー
## Shipping Policy
### Where we ship
We ship across the United States, including PO boxes and APO/FPO addresses.
We also ship internationally to Canada, the UK, and much of Europe.
### Order processing
Orders are picked and packed from our Georgia facility. Most orders ship the
same or next business day — over the past 1,500 orders, 83% shipped within 24
hours of being placed and every order shipped within 48 hours.
Orders placed after 1pm or on
weekends and holidays are typically processed the next business day.
You will receive a shipping confirmation email with tracking as soon as your
order leaves us.
### Domestic shipping options and cost
**Free standard shipping on US orders over $25.**
Below that, shipping is calculated live at checkout based on your address and
order weight — typically $5 to $8. USPS Ground Advantage is our standard
service; USPS quotes 2–5 business days in transit once a package is scanned in.
Transit time is separate from processing time. A tracked package is in USPS's
hands, and their delivery estimate is the accurate one.
### International shipping
International orders ship via USPS and are calculated at checkout.
Delivery times vary by destination and by how quickly the package clears
customs — commonly 1–4 weeks. We cannot expedite a customs inspection.
Duties and import taxes are not included and are the recipient's responsibility on delivery
### Tracking your order
Every order ships with tracking. If your tracking has not updated in several
days, that usually means the package is moving between facilities without being
scanned — it is rarely lost. If there has been no movement for 7 days, email us
at service@gamergrip.com and we will look into it.
### Delayed, lost, or damaged packages
Once a carrier accepts a package, delivery is in their hands, but a problem with
your order is still our problem to solve.
- **Damaged in transit** — email service@gamergrip.com with a photo of the
packaging and the product within 14 days of delivery and
we will make it right.
- **Marked delivered but missing** — check with neighbours and your building
first, then contact us. **
- **Lost in transit** — if tracking stops for 7 days domestically or 30 days
internationally, contact us and we will reship or refund.
### Incorrect addresses
Please double-check your shipping address at checkout. If you spot a mistake,
email service@gamergrip.com immediately — we can usually correct it before the
order ships, but not after.
Packages returned to us as undeliverable due to an incorrect address will be
refunded less the original shipping cost.
### Returns
Shipping and returns are separate. See our returns policy.
### Questions
Email service@gamergrip.com and a person will get back to you.